Privacy Policy

Retreat East ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place a booking, or sign up for a membership. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

a. Personal Information
  • Name
  • Contact details (email address, phone number, postal address)
  • Payment information (credit/debit card details, billing information)
  • Date of birth (if applicable)
  • Booking and membership details
b. Non-Personal Information
  • IP address
  • Browser type and version
  • Device information
  • Usage data, such as time spent on the website, pages visited, and navigation patterns
c. Special Categories of Data
  • Health or wellness information relevant to spa treatments (only when voluntarily provided and with your explicit consent).
2. How We Use Your Information

We use your information for the following purposes:

  • To process and manage bookings, memberships, and payments.
  • To provide personalized spa treatments and services.
  • To communicate with you regarding your bookings, memberships, or inquiries.
  • To send marketing and promotional materials (only with your consent).
  • To improve our website, products, and services.
  • To comply with legal and regulatory requirements.
3. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, or misuse. However, no method of electronic storage or transmission over the internet is completely secure.


4. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the information we hold about you.
  • Rectification: Correct inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal data, subject to legal obligations
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent where processing is based on your explicit consent.

To exercise your rights, please contact us at [Insert Contact Email].


5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. By using our site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.


6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.


7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the "Effective Date" updated. We encourage you to review this policy periodically.